Are you experiencing a slow Wi-Fi connection? If your internet connection is running slowly it can be extremely frustrating. Even more so when if you are trying to complete work to a deadline.
Below, we have put together a list of questions that we hope can provide you with a solution to your sluggish Wi-Fi connection problems.
“Have you tried turning it off and on again?”
It’s probably the most common solution of them all and however obvious it may seem, if you have access to your wireless access point (usually a router), try turning the unit off, leaving it for a few minutes, and turn it back on again.
What speed is your connection actually running at?
Your connection may feel slow and slothful, but without determining the exact speed of your connection it will be difficult to troubleshoot exact causes and raise a complaint with your service provider.
The speed of your Wi-Fi is related to your service provider and specifically, how many Mbps (megabytes per second) you are running on. Give your service provider a call and ask them what speed your network is currently running at. Don’t forget to request that they are specific and ask them to quote your current speed not the speed that you have subscribed for.
This will give you a good initial gauge for your current speed and help to determine whether or not the troubleshooting is fixing the problem.
What do you have running on your Wi-Fi at the moment?
Very often we have many devices that are connected to our networks via Wi-Fi at one time and may lose track of what is connected and when. When you are at home it can be a fairly quick and easy task to determine the list of connected devices, however if you are in an office environment this is more difficult to do without accessing your routers administration settings.
Firstly, make a list of all the known devices that you have got currently connected to the network via Wi-Fi. Think about phones, tablets, printers, ‘smart’ devices like fitness bands and suchlike. If there are any devices that are unnecessarily connected, disconnect them.
If you have administrator access for your network, you will also be able to access a full list of connected devices through your router admin portal. Bear in mind that device names aren’t always obvious and clear.
Where is your router/wireless access point located?
The location of your Wi-Fi access point can play a key role in the strength of your connection. This tip is mainly for larger office buildings or corporate environments than at home but equally it’s important to check that no adjustments have been made to the placement of the access point.
If you are connecting at work, check with the IT department whether the routers locations have been changed or whether there are any obstructions that could be blocking the signal to your device.
Sometimes even slight movement of the router location could affect the strength of your connection.
If you are able to gain access to your network management facilities, you will be able to prioritise devices and applications in the network. This is especially useful if you know that someone required significantly more bandwidth than others.
Also, be utilising the management tools you will be able to determine who or what is using excessive bandwidth and make changes accordingly.
If all else fails
Should you still have problems with your Wi-Fi connection, contact your service provider and ask them for a comprehensive overview of your network coverage. If problems persist it could be an issue with your hardware, in which case your service provider will be able to help you to source alternatives.