Call Management

ADVANCED CALL LOGGING ACROSS MULTIPLE PBX’S THROUGH A SIMPLE, INTUITIVE, CROSS-BROWSER COMPATIBLE WEB INTERFACE

TIM Plus is the only call logger which specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls for up to five telephone systems (PBXs). The deceptively simple user interface of TIM Plus shields the user from its powerful call processing engine and its multitude of modern features.

TIM Plus runs as a Windows Service and all of its functions, configuration, and call reports are accessible through a standard web browser, such as Microsoft Internet Explorer, Mozilla Firefox, Google’s Chrome and Apple’s Safari. Out of the box, the standard configuration allows you to log up to five PBXs, and has an initial capacity of up to 100 users which be spread in any configuration across these five PBXs.

We use the term ‘user’ in a conceptual way – a user of communications services in your business – not just a physical device such as a telephone or fax machine. Thus, if an employee (a user) has more than one device, such as a desk phone, a mobile phone, and even a separate DECT handset, then that counts as just one user, not three!


LOG MULTIPLE SITES/PBX’S

TIM Plus takes the data from up to five PBXs over either a serial connection, a TCP/IP socket, or direct by file spool. One TIM Plus installation can log data from multiple PBX vendors, and these PBX’s can be spread across one or more sites.

So with all sites logging into one central place, now you don’t need separate call loggers for each of your PBXs.

TIM Plus logs up to 100 users across as many as five PBXs right out of the box, and is expandable in simple 100-user blocks up to a max of 400 users.


TIM ENTERPRISE FOR MORE THAN 400 USERS

If you thought call logging was just about seeing how much your calls cost… think again! TIM Enterprise gives you all the management information you need to manage your entire telecoms infrastructure.

However your business is structured, from a single office to an entire network of interconnected PBXs spanning the world, TIM Enterprise is the only call logging system that provides a single, centralised facility to not only manage your communications infrastructure but also to provide invaluable business information, allowing your whole organisation to run more effectively.

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