We have an ongoing support contract, providing OEM (original equipment manufacturer) parts to our client that operates TDM technology throughout their network of over 5 million subscribers across three countries.
The OEMs were not able to supply 100% card coverage due to a legacy installed base within the network. This meant that the operator was pushed to apply a 40% OPEX (Operational Expense) reduction on OEM contracts.
Alongside this, due to the life-cycle of legacy equipment, the operator’s hardware purchases made via the OEM contracts increased year-on-year. This, paired with ongoing delays with hardware delivery, were causing a negative impact on the customers SLA (service level agreement).